Shipping & Delivery
Due to high demand during the sales & holiday season, orders may suffer small delays. Thank you for your understanding! We'll be here to assist you 7 days a week!
United States
· Free shipping(7-15 Business Days)
· Standard shipping(7-15 Business Days) $7.99
United Kingdom
· Free shipping(7-15 Business Days)
· Standard shipping(7-15 Business Days) $7.99
Rest of the world
· Free shipping(10-20 Business Days)
· Standard shipping(10-20 Business Days) $7.99
* Delivery times vary for countries not specifically mentioned above. See more details by reaching the shipping section at checkout and selecting your country.
when will my order ship out?
All orders are dispatched within 3-4 business days, followed by the shipping times displayed above.
We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.
Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam, and Alaska cannot be delivered via express.
SHIPPING FEE
We currently offer free shipping to orders over $59. For orders within USD 59, we will charge USD 7.99 for shipping.
Clients need to cover the resend shipping cost if parcels returned by insufficient/wrong address and contact information.
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
ALL INTERNATIONAL ORDERS:
Whalegrass cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Whalegrass cannot tell you what the cost will be as customs policies and charges can vary from country to country.
If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to Whalegrass. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.